Refund & Returns Policy

We want you to be completely happy with your purchase! Your satisfaction means the world to us.

If for any reason you’re not fully satisfied with your order, we’re here to help.

Returns

  • You may request a return within 14 days of receiving your item.

  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

  • If you purchased a Playset, the entire set must be returned — individual pieces cannot be returned.

  • Please contact us at ( Hello@tekootoys.com ) before sending anything back. We’ll guide you through the process.

Refunds

  • Once we receive and inspect your return, we’ll let you know if your refund is approved.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Please note that shipping costs are non-refundable.

Exchanges

  • We’re happy to replace items that arrive damaged or defective. Just reach out within 3 days of receiving your order with a photo and your order number.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

  • Customized or personalized items

  • Items damaged due to misuse

Need Help?

If you have any questions, don’t hesitate to contact us at ( Hello@tekootoys.com ) or WhatsApp us at +201111531118  we’re always happy to help!